Responsible Gaming at pj99 — Play Smart, Stay in Control
At pj99, we believe that gambling should always be an enjoyable, voluntary pastime — never a source of financial stress or personal hardship. Our Responsible Gaming framework gives every Bangladesh player the tools, information, and support needed to keep their gaming activity in a healthy, balanced place. This page explains those tools in full and tells you exactly what to do if you feel your gambling is getting out of hand.
Six Ways pj99 Helps You Stay in Control
Every tool below is available to all registered pj99 account holders at no cost. Access them anytime through your account settings or by contacting our 24/7 English-language support team.
Deposit Limits
Set a maximum deposit cap on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits will be processed until the limit period resets. You can lower your limit instantly, but increases require a 24-hour cooling period to take effect — protecting you from impulsive decisions in the heat of a session.
Loss Limits
Cap how much you are permitted to lose within a set time window — daily, weekly, or monthly. Loss limits are an effective way to ring-fence your entertainment budget and ensure that a bad run of results cannot result in losses beyond what you have consciously decided you are comfortable with.
Session Time Limits
Set a maximum session duration and receive an on-screen alert once that time has elapsed. It is easy to lose track of time during a live baccarat session or a late-night cricket match — session time reminders keep you anchored to your planned play schedule and encourage regular breaks.
Cool-Off Period
Take a structured break from pj99 for a period of your choosing — anywhere from 24 hours to 30 days. During a cool-off period your account remains open but deposits and gameplay are suspended. Cool-off periods can be activated immediately by contacting our support team and take effect within minutes of your request.
Self-Exclusion
Self-exclusion permanently closes your pj99 account for a minimum period of six months, with options extending to one, two, or five years, or permanently. Once self-exclusion is active it cannot be reversed until the chosen period has fully elapsed. This is the strongest protective measure available and is recommended for any player who feels they have lost control of their gambling behaviour.
Reality Checks
Enable periodic on-screen notifications that display how long you have been playing and how much you have wagered during your current session. Reality checks cut through the immersive nature of live casino and slot gameplay and give you an accurate, up-to-date picture of your activity at regular intervals you define yourself.
pj99 Is Strictly 21+ Only
pj99 enforces a strict minimum age policy. Only individuals who are 21 years of age or older are permitted to register an account, make a deposit, or participate in any gaming activity on the pj99 platform. This rule applies to all players in Bangladesh without exception.
During the registration process, all players are required to confirm that they meet the minimum age requirement. pj99 also conducts Know Your Customer (KYC) identity verification checks, which include validating a government-issued identity document such as a Bangladesh National Identity Card (NID) or passport to independently confirm the player's date of birth.
Any account found to belong to a person under the age of 21 will be suspended immediately and permanently. All funds held in the account at the time of suspension will be handled in accordance with our Terms and Conditions and applicable regulations. pj99 does not tolerate underage gambling in any form.
If you are a parent or guardian and you believe that a person under 21 in your household may have accessed pj99, please contact our support team immediately at [email protected]. We will investigate and act on your report without delay.
Keep Minors Safe Online
If you share a device or computer with younger family members, we strongly recommend using parental control software to restrict access to gambling websites. Consider tools such as Net Nanny, Qustodio, or your device's built-in parental controls to prevent underage access to pj99 and similar platforms.
Age Verification is Mandatory
pj99 reserves the right to request identity verification documents from any account holder at any time. Accounts that fail to complete age verification within the required timeframe will have their withdrawal and deposit functions suspended until verification is successfully completed.
Protecting Vulnerable Players
pj99's responsible gaming team monitors account activity for patterns that may indicate problem gambling behaviour. Where such patterns are identified, our team may proactively reach out to the player with information about available support tools and resources.
When Gambling Stops Being Fun
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following signs may indicate that your gambling has moved from entertainment into something more harmful. If you recognise three or more of these in your own behaviour, we strongly encourage you to reach out to our support team or activate a self-exclusion immediately.
- Spending more money on gambling than you originally planned, or chasing losses by depositing additional funds in an attempt to win back what you have lost.
- Playing for significantly longer than you intended, regularly losing track of time during sessions, or finding it difficult to stop once you have started.
- Neglecting work, family responsibilities, social activities, or personal relationships because of the time or money devoted to gambling on pj99 or other platforms.
- Feeling anxious, irritable, or restless when you are unable to gamble, or using gambling as a primary way to cope with stress, depression, or other negative emotions.
- Borrowing money, selling personal possessions, or using funds set aside for essential expenses such as rent, food, or utilities in order to fund gambling activity.
- Concealing the extent of your gambling from family members or close friends, or feeling a need to be secretive about the amount of time or money you spend on gaming.
- Making repeated unsuccessful attempts to cut down or stop gambling entirely, or finding that you need to bet larger and larger amounts to achieve the same sense of excitement.
- Experiencing significant financial difficulties, including outstanding debts or unpaid bills, that are directly linked to gambling expenditure over a sustained period.
How to Activate Responsible Gaming Tools on pj99
Setting up a deposit limit, loss limit, or self-exclusion on pj99 takes less than two minutes. Follow the steps below or contact our support team if you need assistance at any point.
Log In to Your pj99 Account
Navigate to pj99.io and log in using your registered username and password. All responsible gaming tools are accessible from within your authenticated account area — you do not need to contact support to access the basic limit-setting features.
Open Account Settings
From the main navigation, click on your account profile icon and select "Account Settings" from the dropdown menu. This section contains your personal details, security settings, payment preferences, and the dedicated Responsible Gaming panel.
Navigate to the Responsible Gaming Panel
Within Account Settings, locate and click on the "Responsible Gaming" tab. This panel displays all available tools in one place: deposit limits, loss limits, session time limits, reality check intervals, cool-off periods, and the self-exclusion option.
Select and Configure Your Chosen Tool
Click on the tool you wish to activate. Enter your preferred limit amount or time period and confirm your selection. Limit reductions and cool-off periods take effect immediately. Limit increases are subject to a mandatory 24-hour review period before taking effect, giving you time to reconsider.
For Self-Exclusion — Contact Support Directly
Self-exclusion requests are processed by our responsible gaming team to ensure they are handled with the appropriate care and seriousness. Contact our 24/7 support team via live chat or email at [email protected], state clearly that you wish to self-exclude, and specify your preferred exclusion period. The team will action your request within minutes and send a confirmation to your registered email address.
You Are Not Alone — Support Is Always Available
If you feel that gambling is causing problems in your life, speaking to someone is the most important step you can take. The pj99 responsible gaming team is available around the clock to listen and to help you access the right tools or resources.
Live Chat Support
Our English-language support team is available via live chat 24 hours a day, 7 days a week, including Eid, public holidays, and Bangladesh Standard Time evenings and overnight. Start a live chat session from any page on the pj99 platform — no waiting, no queues during off-peak hours.
Available 24/7 — Start a chat from the platform
Email Support
For non-urgent responsible gaming requests, including setting up long-term exclusions, requesting account activity reports, or asking questions about our player protection policies, you can reach our dedicated team by email. We aim to respond to all responsible gaming emails within four hours.
Talk to Someone You Trust
Sometimes the most effective support comes from family or friends. If you feel comfortable doing so, speaking openly with someone you trust about your gambling habits can be a powerful first step toward regaining control. You do not need to face this alone, and reaching out is a sign of strength, not weakness.
Friends & family can make a real difference
pj99 is committed to responsible gaming as a genuine operational value, not simply a compliance checkbox. Every member of our support team receives training on how to handle responsible gaming conversations with sensitivity and without judgement. When you reach out about a gambling concern, you will be met with a straightforward, helpful response — not a sales pitch.
We also encourage players to be honest with themselves about their gambling habits on a regular basis, not only when things have reached a crisis point. Setting a deposit limit when you first register, even if you feel entirely in control, is a smart and proactive step that many responsible players in Bangladesh take as a matter of routine.
pj99 is a platform for entertainment. Cricket betting during BPL season, a few rounds of live baccarat, or spinning the reels on your favourite slot title should be activities that add enjoyment to your day — not activities that cause anxiety, financial strain, or harm to the relationships that matter most to you. If gaming on pj99 ever stops feeling like entertainment, please use the tools on this page and contact our team straight away.
Play Responsibly — Explore pj99 on Your Own Terms
Set your limits, know the signs, and enjoy everything pj99 has to offer — from live cricket betting to premium casino tables. Our support team is always here. 21+ only.